Returns and refunds

Form specimens:

  • A specimen form for the consumer (ANNEX NUMBER 2 TO THE ACT ON CONSUMER RIGHTS)
  • A withdrawal specimen form for an entrepreneur (a non-consumer customer)

Address for returns:

OLE.PL Magazyn
ul. Michalusa 1
38-300 Gorlice
Poland

Attaching the withdrawal form to the package with the returned goods facilitates package identification and speeds up the process of return.

INFORMATION FOR THE CONSUMER ABOUT THE RIGHT TO WITHDRAW FROM A REMOTELY CONCLUDED AGREEMENT

As a consumer, you have the right to withdraw from the agreement concluded in the Online Store within 14 days without providing any reason. This deadline, under the contractual right to withdraw from the agreement, was extended to 30 days. The deadline to withdraw from the agreement expires after 30 days from the date on which you came into possession of the item or in which a third party other than the carrier and indicated by you came into possession of the item. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement by an unequivocal declaration (for example, a letter sent by regular mail or e-mail). You can send the declaration, for example:

  • in writing, to the following address: OLE.PL Magazyn, ul. Michalusa 1, 38-300 Gorlice, Poland
  • in electronic form via e-mail to the address: shop@sanitario.eu

An exemplary specimen of the withdrawal form is contained in Annex 2 to the Consumer Rights Act and is additionally available on the Online Store website in the "Return of goods and money" tab. You can use the specimen withdrawal form (it speeds up and makes it easier to settle your case), but it is not obligatory.

To keep the deadline to withdraw from the agreement it is enough for you to send information regarding the exercise of your right to withdraw from the agreement before the deadline to withdraw.

In the event of withdrawal from this agreement, we will refund to you all payments received from you, including delivery costs (except for additional costs resulting from the delivery method chosen by you, other than the cheapest method of delivery offered by us), immediately, and in any case not later than within 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this agreement We will refund the payment using the same payment methods that you used in the original transaction, unless you have explicitly agreed to a different solution; in any case, you will not incur any fees in connection with this return. We can withhold the return of the payment until receipt of the item or until proof of its return is provided to us, depending on which event occurs first.

If you received the item, please send it back or transfer it to us at: OLE.PL Magazyn, ul. Michalusa 1, 38-300 Gorlice, Poland immediately, and in any case not later than 14 days from the date on which you informed us of your withdrawal from this agreement. The deadline is observed if you send back the item before the deadline of 14 days. You will have to bear the direct cost of returning the items. You are only responsible for reducing the value of things resulting from using it in a different way than it was necessary to establish the nature, characteristics and functioning of items.

A CONTRACTUAL RIGHT TO WITHDRAW FOR ENTREPRENEURS

1.1. The entrepreneur has a contractual right to withdraw from the agreement without providing any reasons on the terms indicated in this section of the Regulations.

1.2. Under the contractual right to withdraw from the Agreement, the entrepreneur may withdraw from the Agreement and return the Product within 30 days from the date of receipt of the Product.

1.3. The product returned by the entrepreneur cannot be damaged and should not bear traces of use. The product should have original, complete and undamaged packaging and necessary documentation.
1.4. The right to withdraw from the Agreement is not vested to entrepreneurs with respect to Agreements, in which the subject of the service is a product delivered in a sealed package, which after opening  cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery.
1.5. In order to withdraw from the Agreement, complete the Return Form: A withdrawal form for an entrepreneur (non-consumer customer) and send it:
1.5.1. in electronic form via e-mail to the following address: shop@sanitario.eu,

1.5.2. by fax: +48 614151883.

1.6. The entrepreneur may return the Product to the following address: OLE.PL Magazyn Gorlice, ul. Michalusa 1, 38-300 Gorlice, Poland.