Terms and Conditions

::Table of Contents::

  1. GENERAL PROVISIONS
  2. DEFINITION OF TERMS
  3. MY ACCOUNT
  4. ORDER
  5. MODIFICATION TO AN ORDER
  6. AVAILABILITY OF GOODS
  7. DELIVERY OF GOOD
  8. TRACKING SHIPMENT
  9. DELIVERY COST
  10. RETURN OF GOODS - WITHDRAWAL FROM AN AGREEMENT
  11. PAYMENT
  12. COMPLAINT
  13. WARRANTY
  14. DISCOUNTS
  15. EXTRAJUDICIAL WAYS FOR DEALING WITH COMPLAINTS AND REDRESS
  16. FINAL PROVISIONS

Regulations define the scope and conditions of provide services by an online store run by the Seller.

GENERAL PROVISIONS

1. The owner and administrator of the online store on the website www.ole.pl is
OLE.PL Wojciech Apola
Mostowa 25/3
61-854 Poznan 
Poland
Tax ID: PL7381000695 

I GENERAL PROVISIONS

1) The on-line store available at: www.ole.pl is run by Wojciech Apola conducting a business activity under the trade name OLE.PL Wojciech Apola - detailed information on the business activity is presented above.
2) The regulation is drawn up in Polish language and constitutes a standard agreement for distant contracts, in accordance with the applicable general provisions of the Polish Law.
3) In order to conclude an Agreement with the Seller, the Buyer may exercise the right to negotiate terms of the Agreement or enter into an Agreement with the Seller on the basis of these Regulations.
4) The content of the Regulations, in the case of a separate decision of the Buyer, constitutes the content of the signed Agreement between the Parties. The content of the agreement must be in compliance with the rules in force and shall be made available to the Buyer in a durable medium, in order to guarantee the buyer the possibility of referring to it when necessary.
5) Sale is conducted in the territory of the Republic of Poland and abroad.
6) The customer may learn of the code of good practice of entrepreneurs. The code of good practice is found in the Act of 23 August, 2007 on counteracting unfair market practices. The current wording of the Act is available at http://isap.sejm.gov.pl/

7) All products offered in the store are free from physical and legal defects, and have been legally introduced into the Polish market. This information is synonymous with the Seller’s obligation to provide customers with products free of defects.
8) Communication with the Seller, initiated by the Buyer gives rise to the Buyer incurring the costs, resulting from agreements concluded by the Buyer with third parties for the use of certain forms of distant communication. The Seller does not charge any additional fees or obligations for the possibility of communicating with him/her.
9) The core business of the Online Store is a retail sale of sanitary equipment and other products via the Internet.
10) In matters not regulated by these Regulations, appropriate provisions of law in force in the territory of the Republic of Poland shall apply, in particular, the Act of 23 April 1964 - Civil Code (Journal of Laws N. 16, item 93 with later amendments), Act of 30 May 2014 on consumer rights; Journal of Laws 2014, item 827) and the Act of 29 August 1997 on the protection of personal data (consolidated text; Journal of Laws 2002, No. 101, item 926 as amended).
11) The provisions of these Regulations are not intended to exclude or limit any rights of the Buyer who is also a Consumer as defined in the Act of 23 April 1964 of the Civil Code (Journal of Laws No. 215, item 93 as amended), entitled to the Buyer according to the mandatory provisions of the law in force. In the case of non-compliance of the provisions of these Regulations with the provisions mentioned above, priority shall be given to these provisions.
12) In the event of a dispute with the Seller, the Consumer has the option to an amicable settlement by:
a) referring to the Consumer Court of Arbitration
b) mediation
c) referring to the Provincial Inspectorate for Trade Inspection
d) obtaining free assistance in the settlement of the dispute from the Consumer Federation using the free consumer helpline 800 007 707.


DEFINITION OF TERMS

1. REGULATIONS - these Regulations, including the annexes informing about the obligations and rights of both parties to the Agreement;
2. Party - a party to the Agreement is the Buyer or the Seller; where reference is made to Parties - it shall mean the Buyer and the Seller together;
3. DISTANT AGREEMENT - A distant agreement conclude by the Parties, where both Parties to the Agreement are absent; where the agreement is conclude using communication channels at a distance, available in the store;
4. COMMUNICATION CHANNELS - specified form of placing orders at a distance;
5. STORE - on-line store available at www.ole.pl.
6. SELLER - Wojciech Apola, conducting business activity under the name OLE.PL Wojciech Apola with registered office at Mostowa Street No. 25/3, 61-854 Poznan, Tax ID 7381000695, Enterprise ID 631265490, entered into the Central Registry of Information on Economic Activities (CEIDG).
7. SERVICE PROVIDER - Wojciech Apola, conducting busine
ss activity under the name OLE.PL Wojciech Apola with registered office at Mostowa Street No. 25/3, 61-854 Poznan, Tax ID 7381000695, Enterprise ID 631265490, entered into the Central Registry of Information on Economic Activities (CEIDG).
8. CUSTOMER - natural person, legal person and organizational unit without a legal personality, which the law grants a legal capacity, purchasing products through the On-line Store by e-mail or fax.
9. CONSUMER - a natural person, purchasing products through the On-line Store by e-mail, fax for reasons, not directly related to its business activity or profession.
10. ENTREPRENEUR - a natural person, legal person and organisational unit without a legal personality, which the law grants a legal capacity, purchasing products through the On-line Store by e-mail, fax for reasons directly related to its business activity or profession.
11. SERVICE RECIPIENT - natural person, legal person and organizational unit without a legal personality, which the law grants a legal capacity, purchasing products through the On-line Store and that uses the order form.
12. Order - proposal for the conclusion of a sales agreement submitted by a customer through the On-line Store.
13. USER - Every entity that uses the On-line Store.
14. ACCOUNT - a personal administration panel of the User, available upon registration and logging into the On-line Store defined by a username and password, used for concluding the sales agreement.
15. REGISTRATION - a process that involves the creation of a User Account in the On-line Store.
16. SALE AGREEMENT - product sales agreement concluded between the Seller and the Customer through the On-line Store.
17. PRODUCT - each product through the On-line Store.
18. PAYMENT METHOD - the payment form for an ordered product, chosen by the Customer when placing an Order, offered by the Store or as a result of individual arrangement with the Store in other payment forms than those presented on the website.
19. DELIVERY METHOD - delivery method for ordered products, chosen by the Customer when placing an Order or as a result of individual arrangement with the Store, in other delivery forms than those presented on the website.
20. SALES DOCUMENT - VAT invoice.
21. ANNEXES:
for the Consumer: declaration of withdrawal from the distant agreement, Product complaint protocol, as well as advice on the rights of withdrawal from the agreement
for Enterprises: Return form, Complaint form.
22. CODE OF GOOD PRACTICE - a set of generally accepted principles in the existing law in the form of ethics and professional standards used by the Seller to prevent unfair market practices.
23. INFORMATION - information about the product, located next to the picture of the product, which is a description of the key terms and characteristics of the product, allowing the customer to familiarize themselves with its properties.
24. SHOPPING CART - an electronic form of storing products selected by the Customer for their later purchase.
25. PLACE OF PRODUCT RELEASE - place indicated by the Customer in the order, where the product or products purchased by the Buyer should be delivered.
26. MOMENT PRODUCT RELEASE - the moment in which the Customer or any other authorized person comes into possession of the product that is the subject of the concluded agreement.
27. ADDRESS OF COMPLAINT AND ADDRESS OF WITHDRAWAL - the address or addresses indicated by the Seller as the addresses for lodging specific declarations, and which is also the address for correspondence.
28. SUBJECT OF THE AGREEMENT or SUBJECT OF THE SERVICE PROVIDED - products or services selected by the customer, which is the subject of the Agreement or the subject of the Service provided; part of the subject of the Agreement also includes delivery of the product by the Seller, if the Customer chooses one of the methods of delivery offered by the Seller.
29. SERVICES PROVIDED ELECTRONICALLY - the functionality of information and communication technology systems that enable Service Providers to offer specific technical solutions such as: the ability to register and run an Account on the On-line Store and that provides the possibility to place an Order using the Order Form on the On-line Store; without the presence of the parties (at a distance), through the transmission of data at the individual request of the Service Recipient, sent and received using devices for electronic processing, including digital compression, and data storage, which is entirely sent, received or transmitted using telecommunication networks, pursuant to the Act of 16 July 2004 - the Telecommunications Law.
30. ORDER FORM - a technical system found in the On-line Store that allows the Customer to submit Orders through the available fields in the form, without the need for prior registration on the On-line Store.
31. IT SYSTEM - technical structures, IT and software that enables transmission.
32. DEFECT - legal or physical defect of the purchased product.
33. REGISTRATION - the process of creating a Customer Account in the on-line store.
34. The provisions of these Regulations are not intended to exclude or limit any rights of the Customer who is a Consumer as defined in the Act of 23 April 1964 - Civil Code (Journal of Laws no. 16, item 93 as amended), entitled to the Consumer subject to the mandatory provisions of the Law. In the event of non-conformity of the provisions of this Regulation with the above provisions, priority shall be given to these provisions.

MY ACCOUNT

1. Registration in the On-line Store is voluntary and free of charge.2. To register in the On-line Store, the User should fill out the registration form found on the website of the On-line Store, providing his/her correct data.3. Upon filling out the fields in the registration form with the required data, the User’s Account will be created.4. If the User’s data provided during the registration process changes, the User is required to update the data, to bring it into conformity with the current state.If the User’s data provided during the registration process changes upon commencement of the Order processing, the User is required to update it and notify the Store.5. After logging into your Account, the Customer may track his/her order and also make any changes to the billing data, e-mail address and password provided during the registration process.6. The Customer may also delete his/her Account.

ORDER

1. The Online Store accepts and processes orders from the European Union countries. In Poland, orders may be placed by both Entrepreneurs and Consumers. Orders from other countries of the European Union may be placed only by Entrepreneurs.
2. Orders are accepted via: the online store, e-mail and fax. For the security of the orders, as well as their accuracy, telephone orders are not accepted.
3. Orders can be placed seven days a week round the clock; however, the Online Store proceeds with their processing on weekdays during working hours, i.e. from Monday to Friday. 8-17.
4. How to place orders via the online store:
- the fastest means of placing orders. Products can be searched by browsing the product categories or by using the search engine. After selecting a product, please go to the product page by clicking on the product name. You can also place a product directly to the cart by using the "add to cart” button. The shopping cart is used to store purchases pending "Checkout", i.e. until you finalize your order in the online store. Every good the customer intends to buy, must first be placed in the shopping cart. The Shopping cart content may be modified at any time before finalizing the order. Each product can be removed from the cart by clicking "x" in the column "Remove". The "Quantity" field serves to increase or decrease the number of pieces of the selected product. In the subsequent stage of placing the order, the Customer chooses the most convenient form of delivery and payment, and provides data to be entered onto the invoice as well as the address to which the order is to be sent. Notes relating to the order can be entered in the "Notes to the order” field. The entire procedure must be confirmed using the button on bottom of the page: “Proceed for confirmation". The customer proceeds to the "Order Confirmation” page, where he/she can verify the data and make possible amendments to the order. To complete the order, the Customer must click on the button "Order". After the process of ordering and accepting orders, the online store sends a notification to the indicated e-mail address confirming that an order has been placed.
5. How to place orders via e-mail:
- in the message content, the Customer should provide: name, address and Tax ID (applies to entrepreneurs), delivery address (if different from the address of the registered office), the names of ordered products, product codes, number of products, net prices of the products, value of the order, chosen form of payment and Customer contact: e-mail address and phone number.
6. Orders placed via fax:
-in the message, the Customer should provide the following details: name, address and Tax ID (applies to entrepreneurs), delivery address (if different from the Head Office), name of ordered products, product codes, quantity of ordered products, net price of the products, value of the order, selected form of payment as well as the Customer’s contact: telephone number: A Customer that provides an e-mail address, shall receive a notification via e-mail regarding the processing of a particular order.
7. After placing an order via e-mail or through the order form found on the website of the shop, the Customer shall receive an e-mail notification confirming the request order placed in the online store. Next, the Customer shall receive and e-mail confirming acceptance of the order for further processing. In the case of orders for which payment is effected via a bank transfer, the payment details are sent via e-mail.
8. Should a Customer placing an order via fax fail to provide an email address, it shall be impossible to confirm an order placed on the online store as well as confirm the acceptance of the order for processing via e-mail, as mentioned in point 7 above. The online shop shall contact the Customer via telephone to confirm the order placed and to accept it for further processing. A customer, who provides an e-mail address during the phone call, shall additionally receive a confirmation via e-mail.
9. The confirmation of an order for processing by the Seller via e-mail or telephone, mentioned in points 7 and 8 above is the moment of concluding the contract.
10. Prices on the Online shop are given in Polish zloty or Euro. The Seller reserves the right to change prices. Changes in prices do not apply to orders already placed. 11. In case of payment by bank transfer, execution of the order occurs immediately upon receipt of payment to the account, unless the availability of goods is otherwise. In the event of lack of payment within 14 days, the order is cancelled.
12. If the seller cannot meet the contractual obligation as a result of unavailability of the product, the Seller shall immediately, but no later than within thirty days of the conclusion of the Agreement notify the Customer who shall decide the further fate of the order placed.
13. If the seller cannot execute a custom order placed by a Customer, the Seller may with the consent of the Customer provide a replacement of similar quality and purpose for the same price or remuneration or otherwise agreed by the parties.
14. The seller may refuse to execute an order for an Entrepreneur in justified cases, for which the Entrepreneur shall be notified immediately.

 
MODIFICATION TO AN ORDER

1. The customer can make changes to the delivery address, ordered goods, method of payment, invoice details as well as cancel the order prior to confirmation of the order acceptance.2. In order to modify an order, the customer is requested to contact Customer Service Office by e-mail sklep@ole.pl or call: +48 61 855 20 85, in each case, to avoid errors and in concern for safety, the Customer is requested to send changes to the order by e-mail or fax.

AVAILABILITY OF GOODS

Goods offered on the On-line Store have the following availability status:

  • We ship in 24h - order for this product submitted on a given day to 12:00 may be sent within one business day from the moment of placing the order.
  • We ship in 2-4 days - orders for this product submitted on a given day to 12:00 may be sent within two to four business days from the moment of placing the order.
  • We ship up to 7 days - order for this product submitted on a given day to 12.00 may be sent within seven business days from the moment of placing the order.
  • We ship up to 14 days - order for this product submitted on a given day to 12.00 may be sent within fourteen business days from the moment of placing the order.
  • We ship up to 21 days - order for this product submitted on given day to 12:00 may be sent within twenty-one business days from the moment of placing the order.
  • Processing time: ask the seller - the Seller is waiting for the delivery of the goods and requests you contact him/her to establish the possible date of delivery to the customer.
DELIVERY OF GOOD

1. Delivery is carried out to the address indicated by the Customer in the order.
2. The Customer is charged for the cost of the selected delivery.
3. The Customer may choose a different method of delivery (carrier) than that offered on the On-line Store. In such a case, however, the risk of loss, damage and liability for the shipment as soon as it is released by the Seller to the carrier rests on the Customer.
4. In the case of the situation described above in pt. 3; information on responsibility for the parcel is transferred to the Customer by the Seller via e-mail to the contact address indicated after placing the order.
5. Where the seller cannot provide a service, due to unavailability of the product, the Seller shall notify the Customer immediately, and in any case no later than thirty days from the conclusion of the Agreement, for the Customer to decide the fate of the order.
6. If the Seller is unable to provide the services with the individual features ordered by the Customer due to the temporary inability to fulfil it, the Seller may, with the consent of the Customer provide a substitute service, corresponding to the same quality and purpose, and for the same price or remuneration or otherwise agreed by the Parties.

Delivery of good - Poland

ENTREPRENEUR

1. Shipments on the Polish territory are delivered by courier companies: DHL Express Sp. z o.o., DPD Polska Sp. z o.o., or PEKAES S.A. Delivery takes place within 1-2 working days after posting. Shipping details are shown in the notification confirming dispatch of the order. It is possible to track the shipment as specified in detail in the section TRACKING SHIPMENTS. 
2. All packages sent via the courier companies are insured. 
3. The entrepreneur is obliged to check the content of the packages in the presence of the courier. The courier should wait until the recipient is satisfied that the goods are not damaged during transport. The recipient should check whether:
  • parcel is originally packed, i.e. whether it is tapped with the company’s tape and if the tape is not broken.
  • the parcel and its content are not damaged.
4. If the recipient finds the packaging damaged (e.g. the carton is torn, crushed, the protective wrap is torn), or that the package is not originally packed (e.g. the package tapped with a different tape or the tapes are damaged), it is necessary to check the contents. 5. If the goods are damaged, the Customer is obliged to fill out in the presence of the courier who delivered the order, a complaint protocol and contact the online store. For this purpose, please send a message to the e-mail address shop@ole.pl or call: +48 61 855 20 85

CONSUMER

1. Shipments on the Polish territory are delivered by courier companies: DHL Express Sp. z o.o., DPD Polska Sp. z o.o., or PEKAES S.A. Delivery takes place within 1-2 working days after posting. Shipping details are shown in the notification confirming dispatch of the order. It is possible to track the shipment as specified in detail in the section TRACKING SHIPMENTS. 
2. All packages sent via the courier companies are insured. 
3. Consumers are advised to check as far as possible the condition of the goods being delivered and in the presence of the courier to fill out the appropriate protocol. Checking the package will facilitate and accelerate the investigation of any claims against the entity responsible for mechanical damage of the shipment incurred during transport. In such situations, it is recommended that the Customer contact in the shortest possible time with the seller by phone: +48 61 855 20 85 or send an e-mail notification to: shop@ole.pl

Delivery of goods - European Union (excluding Poland)

1. Delivery on the territory of the EU is executed by the courier company UPS. Delivery takes place within 3-5 working days after posting.2. The recipient is obliged to check the contents of the package in the presence of the courier. The courier should wait until the recipient is satisfied that the goods are not damaged during transport. When receiving the shipment, make sure that:• parcel is originally packed, i.e. whether it is tapped with the company’s is tape and if the tape is not broken.• the parcel and its content are not damaged.3. If the recipient finds the packaging damaged (e.g. the carton is torn, crushed, the protective wrap is torn), or that the package is not originally packed (e.g. the package tapped with a different tape or the tapes are damaged), it is necessary to check the contents. 4. If the goods are damaged, the Customer is obliged to fill out in the presence of the courier who delivered the order, a complaint protocol and contact the online store. For this purpose, please send a message to the e-mail address shop@ole.pl or call: +48 61 855 20 85.

TRACKING SHIPMENT

Tracking shipment - Poland

1. On the day of dispatch of the order, the customer receives to his/her e-mail a notification with the number of the bill of lading and information, which courier company will deliver the goods. This allows for checking the current location of the package. 
2. In order to check the location of the shipment, have the bill of lading number of the package ready, which you should give to the hotline consultant or enter into the appropriate field on the courier company’s website. 
3. Contact details for courier companies executing delivery:
DHL: Check online - shipment status www.dhl.com.plCall DHL hotline – tel.: +48 42 634 53 45
GLS: Check online – shipment status gls-group.eu Call GLS hotline – tel.: +48 46 814 82 20.
PEKAES: Check the telephone number to the nearest branch of PEKAES: www.pekaes.pl
Tracking shipment - European Union (excluding Poland)

1. Packages are delivered by the courier company UPS. On the day of dispatch of the order, the customer receives to his/her e-mail a notification with the number of the bill of lading. Thanks to this the current location of the parcel can be ascertained. 2. In order to obtain information via the website http://www.ups.com/ enter into the shipment monitoring field, the number or numbers of the parcels to be checked. To obtain information about the package via the hotline, have the parcel number ready and give it to the consultant upon request.UPS: Check online - shipment status www.ups.com

DELIVERY COST

Delivery costs - Poland

1. Free delivery - A customer in Poland that places an order for a minimum amount of 400 PLN net (492.00 PLN gross) does not incur the costs of delivery.
2. Shipment cost via courier service depends on the weight of the package and the form of payment and is specified when placing an order.
3. Price list of shipment in Poland for orders which the value do not exceed 400 PLN net (492.00 PLN gross): All forms of payment: net price: 13.00 PLN, gross price: 15.99 PLN.
4. The cost of delivery is added to the VAT invoice as a separate item. The cost of delivery may be included in the price of ordered products. The customer is requested to enter information about the change in the settlement of delivery costs in the remarks when placing an order.

Delivery costs - European Union (excluding Poland)

1. Shipment costs to the European Union by individual countries: 

Austria AT

Weight up to 2 kg - 4,47 EUR
up to 10 kg - 8,68 EUR
up to 30 kg - 11,32 EUR
up to 60 kg - 22,63 EUR
up to 90 kg - 33,95 EUR 

Belgium BE

Weight up to 2 kg - 4,47 EUR
up to 10 kg - 8,68 EUR
up to 30 kg - 11,05 EUR
up to 60 kg - 22,11 EUR
up to 90 kg - 33,16 EUR

Bulgaria BG

Weight up to 2 kg - 5,26 EUR
up to 10 kg - 15,26 EUR
up to 30 kg - 17,11 EUR
up to 60 kg - 34,21 EUR
up to 90 kg - 51,32 EUR 

Czech Republic CZ

Weight up to 2 kg - 4,47 EUR
up to 10 kg - 6,84 EUR
up to 30 kg - 8,16 EUR
up to 60 kg - 16,32 EUR
up to 90 kg - 24,47 EUR 

Denmark DK

Weight up to 2 kg - 4,74 EUR
up to 10 kg - 8,68 EUR
up to 30 kg - 11,32 EUR
up to 60 kg - 22,63 EUR
up to 90 kg - 33,95 EUR 

Estonia EE

Weight up to 2 kg - 7,11 EUR
up to 10 kg - 11,05 EUR
up to 30 kg - 13,16 EUR
up to 60 kg - 26,32 EUR
up to 90 kg - 39,47 EUR

Finland FI

Weight up to 2 kg - 10,53 EUR
up to 10 kg - 20,00 EUR
up to 30 kg - 21,84 EUR
up to 60 kg - 43,68 EUR
up to 90 kg - 65,53 EUR

France (mainland) FR

Weight up to 2 kg - 6,32 EUR
up to 10 kg - 11,32 EUR
up to 30 kg - 12,89 EUR
up to 60 kg - 25,79 EUR
up to 90 kg - 38,68 EUR 

Spain (mainland) ES

Weight up to 2 kg - 7,63 EUR
up to 10 kg - 17,11 EUR
up to 30 kg - 18,68 EUR
up to 60 kg - 37,37 EUR
up to 90 kg - 56,05 EUR

Netherlands NL

Weight up to 2 kg - 4,74 EUR
up to 10 kg - 8,42 EUR
up to 30 kg - 10,79 EUR
up to 60 kg - 21,58 EUR
up to 90 kg - 32,37 EUR 

Ireland IE 

Weight up to 2 kg - 11,58 EUR
up to 10 kg - 18,95 EUR
up to 30 kg - 20,53 EUR
up to 60 kg - 41,05 EUR
up to 90 kg - 61,58 EUR

Luxembourg LU

Weight up to 2 kg - 5,00 EUR
up to 10 kg - 8,16 EUR
up to 30 kg - 11,05 EUR
up to 60 kg - 22,11 EUR
up to 90 kg - 33,16 EUR 

Lithuania LT 

Weight up to 2 kg - 5,79 EUR
up to 10 kg - 8,16 EUR
up to 30 kg - 9,74 EUR
up to 60 kg - 19,47 EUR
up to 90 kg - 29,21 EUR 

Latvia LV 

Weight up to 2 kg - 6,58 EUR
up to 10 kg - 9,47 EUR
up to 30 kg - 10,79 EUR
up to 60 kg - 21,58 EUR
up to 90 kg - 32,37 EUR 

Germany DE

Weight up to 2 kg - 3,95 EUR
up to 10 kg - 6,84 EUR
up to 30 kg - 8,95 EUR
up to 60 kg - 17,89 EUR
up to 90 kg - 26,84 EUR 

Portugal (mainland) PT

Weight up to 2 kg - 6,32 EUR
up to 10 kg - 16,05 EUR
up to 30 kg - 18,16 EUR
up to 60 kg - 36,32 EUR
up to 90 kg - 54,47 EUR 

Romania RO

Weight up to 2 kg - 7,63 EUR
up to 10 kg - 15,00 EUR
up to 30 kg - 16,58 EUR
up to 60 kg - 33,16 EUR
up to 90 kg - 49,74 EUR 

Slovakia SK

Weight up to 2 kg - 4,47 EUR
up to 10 kg - 9,21 EUR
up to 30 kg - 10,79 EUR
up to 60 kg - 21,58 EUR
up to 90 kg - 32,37 EUR 

Slovenia SI

Weight up to 2 kg - 6,05 EUR
up to 10 kg - 12,37 EUR
up to 30 kg - 15,00 EUR
up to 60 kg - 30,00 EUR
up to 90 kg - 45,00 EUR

Sweden SE

Weight up to 2 kg - 7,63 EUR
up to 10 kg - 13,42 EUR
up to 30 kg - 16,05 EUR
up to 60 kg - 32,11 EUR
up to 90 kg - 48,16 EUR 

Hungary HU

Weight up to 2 kg - 5,53  EUR
up to 10 kg - 10,79 EUR
up to 30 kg - 12,11 EUR
up to 60 kg - 24,21 EUR
up to 90 kg - 36,32 EUR 

Great Britain GB

Weight up to 2 kg - 5,26 EUR
up to 10 kg - 10,53 EUR
up to 30 kg - 12,11 EUR
up to 60 kg - 24,21 EUR
up to 90 kg - 36,32 EUR 

Italy IT

Weight up to 2 kg - 6,84 EUR
up to 10 kg - 12,11 EUR
up to 30 kg - 13,95 EUR
up to 60 kg - 27,89 EUR
up to 90 kg - 41,84 EUR


2. On the invoice, delivery cost is included in the price of the ordered products.

RETURN OF GOODS - WITHDRAWAL FROM AN AGREEMENT

ENTREPRENEUR


1. The customer has the right to return purchased products without giving any reasons within 30 days of receipt of a package. Returned goods cannot bear any traces of use, should have a complete, undamaged packaging, protection and documentation.
2. The right to withdraw from an agreement concluded in a distant shall not be entitled to Entrepreneurs in the following cases: 
• toilet paper
• paper towels
• cleaning cloths
• tissues
• incontinence sheets
• toilet seats
• sanitary bags
• soaps
• liquid hand sanitizers
• OSH pastes
• air fresheners (scented cartridges)
• household chemicals
• industrial chemicals
• chemical raw materials
• gloves 
• goods imported at the customer’s request from the section "WC made of stainless steel" (sinks, Turkish bowls, urinals, water closets, sets for built-in structures made from stainless steel). 
3. The online store warns that any traces of use of the goods rule out the possibility of withdrawing from the agreement. The commodity is not a test commodity. Actions that shall be related to the testing of purchased goods, rule out the possibility of a subsequent withdrawal from the agreement. 
4. In order to withdraw from the agreement and return the goods, it is necessary to first contact the Customer Service of the Online store by email sklep@ole.pl or phone +48 61 855 20 85 and notify of your desire to return the goods. 
5. Then fill out the “Goods return form" (Annex in the format: PDFJPG) and send it to the e-mail address shop@ole.pl or by fax to +48 61 415 18 83.
6. The package should contain:
• Products to be returned
• A completed “Goods return form”
• Copy of the VAT invoice
• Warranty card (if it was included with the product).
7. The customer should send the products to be returned to the following address:
OLE.PL Magazyn 
Michalusa 1
38-300 Gorlice
Poland

CONSUMER

1) Pursuant to Art. 27 of the Act on consumer rights, a consumer who concluded a distance agreement, may withdraw from it without giving any reason and at no cost, with the exception of the costs referred to in Art. 33, 34 and 35 of the Act on consumer rights, by submitting a statement in writing within thirty days from the date of delivery of the subject of the agreement. To comply with this deadline, it suffices to send a statement prior to the expiry of this period. The statement may be sent electronically to sklep@ole.pl or by fax to the number: +48 61 415 18 83. The consumer is requested to send back returned goods to the following address: OLE.PL Magazyn, Michalusa Street No.1, 38-300 Gorlice.
2) The statement may be submitted on a form attached hereto and which has been sent to the consumer along with the product, and is also available on the store’s website or in a different form, in accordance with the Law on Consumer Rights.

Download: Declaration of withdrawal from the agreementInformation on the exercise of the right of withdrawal (JPEG)

3) Along with the statement, referred to in point 1, the customer is also requested to send information on his/her current account number, to the refund shall be made.
4) The Seller must immediately send a confirmation to the Consumer upon receipt of the statement of withdrawal from the agreement. Such a confirmation shall be sent to the e-mail address povided while placing the order or that was indicated as the contact address on the statement of withdrawal from the agreement.
5) In the event of withdrawal from the Agreement, the Agreement is considered null and void.
6) The Consumer is obliged to return the product or products immediately, not later than 14 days, from the date of withdrawal from the agreement.
7) The Consumer shall return the subject or subjects of the Agreement rescinded from at his/her risk and cost.
8) The Consumer is liable for diminishing the value of the product or products, which are subjects of the Agreement, resulting from the use of the product or products in a manner that goes beyond the ordinary management of the product in order to establish the features, functionality and nature of the product.
9) The seller, immediately, but no later than 14 days from the date of receipt of the statement of withdrawal from the Consumer, shall return all payments made by the Consumer, including the cost of delivery of the product to the Customer, with the proviso that:
a) The Seller shall refund the payment using the same method of payment used by the Consumer unless the Consumer has expressly agreed otherwise, and for which he/she does not incur any costs.. In the case of payment upon delivery, the money is refunded to the bank account of the Consumer or otherwise agreed by the Parties.
b) If the Consumer selects a delivery method other than the cheapest delivery method offered by the Seller, the Seller is not be obliged to reimburse the consumer for the additional costs incurred.
c) The consumer is liable for the reduction in value of the product as a result of using it in a way that goes beyond the necessity to establish the nature, features and functionality of the product, as referred to in pt. 8 above.
10) The Consumer, in the event of withdrawal from a distance agreement for services that have commenced with the consent of the Consumer prior to expiry of the deadline for withdrawal from the Agreement, is obliged to pay for the services provided until the moment of termination of the Agreement.
11) The amount payable shall be calculated in proportion to the extent of the services provided, taking into account prices and remunerations set out in the Agreement. If the price or remuneration is excessive, the basis for the calculation of this amount is the market value of the services provided.
12) The consumer shall not incur the costs of providing digital content that is not stored on a tangible medium, if he/she does not consent to the provision of the services prior to the deadline for withdraw from the Agreement or had not been informed of the loss of exercising his/her rights to withdraw from the Agreement at the time of granting such a consent or the entrepreneur failed to provide confirmation in accordance with Art. 15 section 1 and Art, 21 section 1 of the Act on Consumer Rights.
13) The seller may withhold refund of the payment received from the consumer until the receipt of the item or proof of its return by the Consumer, depending on which event occurs first.
14) The Consumer, pursuant to Art. 39 of the Act on Consumer Rights is not entitled to withdraw from the agreement in the following cases:
a) for the provision of services, if the Seller has performed a complete service with the express consent of the consumer, who was informed prior to commencement that upon accomplishment of the service by the Seller, the Consumer loses the right of withdrawal;
b) in which the price or remuneration depends on fluctuations in the financial market, on which the Seller has no control, and which may occur prior to the expiry of the deadline for withdrawal from the Agreement;
c) in which the subject of the service provided is non-prefabricated product, manufactured according to the specifications of the Consumer or that serves to satisfy the customer’s individual needs;d) in which the subject of the service provided is a perishable commodity or has a short shelf life.
e) in which the subject of the service provided is an item that comes in a sealed package, which upon opening cannot be returned due to health or hygiene reasons, if the packaging has been opened after delivery.
f) in which the subject of the services provided are items that after delivery, due to their nature, become inextricably linked to other items.
g) in which the subject of the service provided are alcoholic beverages that price has been agreed on during the conclusion of the sale agreement and for which supply may take place only after 30 days, and the value depends on fluctuations in the market on which the entrepreneur has no control;
h) in which the consumer specifically demanded that the entrepreneur visit him to perform urgent repairs or maintenance; if the Seller provides additional services other than those which the Consumer requested or provides items other than spare parts necessary for repair or maintenance, the Consumer is entitled to withdraw from the Agreement for the additional services or items;
i) in which the subject of the services provided are visual or sound recordings or computer programs delivered in a sealed packaging if the package has been opened upon delivery;j) for the delivery of newspapers, periodicals or magazines, excluding subscription agreement;
k) in which the agreement was concluded via a public auction;
l) for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if a date or period is specified in the Agreement for the provision of the services.
m) for the supply of digital content, which are not stored on a tangible medium, if the fulfilment of the service began with the express consent of the Consumer prior to the expiry of the withdrawal deadline and after informing the consumer of the loss of the right to withdraw from the agreement.

PAYMENT

Payment - Poland

1. Acceptable forms of payment for orders are: 
• Cash upon delivery /receipt - the Customer effects payment for the ordered goods to the courier upon delivery.
• Payment by bank transfer / prepayment - the Customer effects payment for the goods prior to processing of the order. The package is sent upon crediting the amount due to the Seller’s bank account, unless the date for shipment or the status of availability of goods provides otherwise.
• PayPal, PayU - online payments and payment cards - allows for instant payment for orders online. The package is sent upon crediting the amount due to the PayPal or PayU account, unless the date for shipment or the status of availability of goods provides otherwise.• deferred payment deadline - the customer shall effect payment for the ordered goods within 7 days. Deferred payment is donated to schools and organizational units of the public sector. Goods are sent to the Customer after verification of the order.2. To facilitate and link your payment for the ordered goods with your bank transfer, enter your order number or pro forma invoice number.3. The Online store accepts payments in the Polish currency (Zloty) 4. The Online store issues an invoice for every order. 5. Details for payments by bank transfer:OLE.PL Wojciech Apola, Mostowa street no. 25 / 3, 61-854 Poznań.PLN – Bank Zachodni WBK S.A. 37 1090 2590 0000 0001 3500 1118

Payments - European Union (excluding Poland)

1. Customers can effect payment in the following ways: 
• Payment by bank transfer / prepayment - payment prior to processing an order on the basis of a pro forma invoice. The package is sent upon crediting the amount due to the Seller’s bank account, unless the date for shipment or the status of availability of goods provides otherwise.
• PayPal - online payments and payment cards - allows for instant payment for orders online. The package is sent upon crediting the amount due to the PayPal account, unless the date for shipment or the status of availability of goods provides otherwise.
2. For every order the Online store issues an invoice in English.
3. Prices given on the Online store are net prices in the Euro currency.
4. To facilitate and link your payment for the ordered goods with your bank transfer, enter your order number or pro forma invoice number.
5. The Online store accepts payments in the Euro currency (€)6. Details for payments by bank transfer:OLE.PL Wojciech Apola, Mostowa street no. 25/3, 61-854 Poznań, Poland - EUR – Bank Zachodni WBK S.A. IBAN: PL 57 1090 2590 0000 0001 3500 1146, SWIFT: WBKPPLPP

COMPLAINT

ENTREPRENEUR

1. For all goods offered by the Online store Entrepreneurs are entitled to a 1 year warranty for physical defects in accordance with the provisions of the Civil Code. Free warranty for articles offered by the Online Store depends on the manufacturers and distributors.
2. During the warranty period technical problems are dealt with by authorized service centres of the manufacturers and distributors whose addresses can be found on the warranty card or on their websites. It is not necessary to report faulty equipment through the Online Store, since it will further be referred to the authorized service centre of the manufacturer or distributor. Reporting faults through the online store prolongs the repair time.
3. In order to carry out a warranty repair via the Online Store the Consumer should:
• contact the Customer Service Desk via e-mail: sklep@ole.pl or by telephone +48 61 855 20 85 to report the problem.
• fill out the “Complaints form” (annex in the form of: PDF for editing, JPG) and send it to the e-mail address: shop@ole.pl or by fax to +48 61 415 18 83.
• Send the package to the address: OLE.PL Magazyn, Michalusa 1, 38-300 Gorlice, Poland.The package should contain:
• The product under complaint packaged in such a manner as to prevent damage during transport.
• Completed “Complaint form”
• A copy of the VAT invoice
• Warranty card (if it was included with the product)
4. The warranty shall be dealt with within 14 days, but should it prove impossible, the Online Store shall within this period notify the customer when the warranty shall be investigated. This may occur only after the opinion of the service centre of a given brand, confirming a fault or defect in the operation of the product under complaint.
5. The customer is obliged to send the goods to the Seller’s warehouse at his/her own expense. The seller will not accept cash on delivery shipments or deliveries without prior notification. 
6. Warranty does not cover products that have been improperly stored or packed, misused, altered, cared for using improper methods or cleaning agents. Warranty does not cover normal wear and tear, cuts, cracks and scratches or other types of mechanical damage.

CONSUMER

1. In the case of agreements concluded with Consumers as defined in Art. 221 of the Civil Code, the Seller, is liable to the consumer under the terms of Art. 556 and subsequent Civil Codes for physical or legal defects (warranty).
2. The Seller is responsible, subject to the warranty if the physical defect is determined prior to the expiry of two years from the date of delivery of the item to the consumer, and if the subject of sale is a used item, prior to the expiry of one year from the date of delivery of the item to the Consumer.
3. The Consumer’s claim for the removal of defects or replacement of the item sold with one free of defects expires after one year from the date of discovery of the defect, but no earlier than two years from the release of the item to the Consumer, and if the subject of sale is a used item, prior to the expiry of one year from the date of release of the item to the Consumer.
4. Where the expiry date for the item specified by the Seller or the manufacturer ends after two years from the date of release of the item to Consumer, the Seller shall be liable under warranty for physical defects of the item discovered prior to expiry of that date.
5. Physical defect is the inconsistency of an item sold with the agreement. In particular, an item sold is inconsistent with the agreement if:
a) it does not possess properties characteristic of such type of item given the purpose indicated in the Agreement or arising from circumstances or use;
b) it does not possess properties, the existence of which the Seller assured the buyer, including providing a sample or model;
c) it is unfit for the purpose for which the buyer had informed the seller during the conclusion of the contract, and the seller did not raise any objections as to such use;
d) it was released to the consumer incomplete.
6. If the buyer is a consumer, the assurance of the Seller is treated on an equal footing with the public assurance of the manufacturer or its representative, the person introducing the item to the market within the scope of his/her business activity, and a person who by placing their name, trademark or other distinctive signs on the item sold, presents themselves as a producer.
7. The Seller is only exempt from the liability referred to in pt. 5c if:
the seller proves to be unaware of these assurances or judging reasonably, could not have known;
the seller provides proof that the assurance could not have influenced the decision of the Consumer;
c) the content of the assurances have been corrected prior to the conclusion of the Agreement with the Seller.
8. An item sold has a physical defect in the event of its incorrect assemblage and launch, if these actions were performed by the Seller or a third party, for which the Seller is liable, or by the Buyer who acted according to the instructions received from the Seller.
9. In the case of an Agreement with a Consumer, if a physical defect has been found prior to the expiry of one year from the date of release of the item, it is assumed that it existed at the moment of the transfer of the danger to the Consumer. Where defects are discovered prior to the expiry of one year from the moment of release of the item, the responsibility to prove that the defect existed in the product at the time of purchase lies with the Consumer.
10. If the item sold has a defect, the Consumer may:
a) submit a statement requesting a reduction in the price;
b) submit a statement of withdrawal from the Agreement;
c) request replacement of the product to one free from defects;
d) request removal of the defect
11. The Consumer cannot withdraw from the Agreement if the defect is insignificant.
12. A consumer who exercises his or her rights under warranty is obliged to return the defective item at the Seller's cost to the Complaint Address, and if due to the nature of the item or the method of assembly the return of the item by the Consumer would prove extremely difficult, the Consumer is obliged to provide the Seller with access to the item wherever it is located. In the event of failure to perform the obligation by the Seller, the Consumer is entitled to return the item at the expense and risk of the Seller.
13. The Seller, in order to facilitate the complaint process, requests a description of the non-conformity of the goods with the Agreement to be attached.
14. The Seller shall within 14 (fourteen) days address the Consumer’s notification. On the contrary, it is assumed that the Seller has acknowledged the statement or Consumer’s demand as justified.
15. In the case of the Consumer’s demand referred to in pt. 10 a or b, the Seller may replace a defective item for one free from defects or remove the defect, provided it is done immediately and without undue inconvenience to the consumer.
16. If, however, the item had already been replaced or repaired by the Seller or the Seller did not fulfills its obligation to replace the item with one free from defects or remedy the defect, the consumer shall not be entitled to a replacement of the item or removal of the defect.
17. The consumer may, instead of the proposed removal of the defect by the Seller, request the replacement of the item with one free from defect or instead of replacement request the removal of the defect unless bringing the item into compliance with the Agreement in a manner chosen by the Consumer is impossible or would involve excessive costs in comparison with the method proposed by the Seller, wherein the assessment of these costs shall take into account the value of the item free of defects, the nature and significance of the confirmed defects, as well as draw attention to the inconvenience to which another form of compensation could have caused the Consumer.
18. The seller may refuse to compensate the Consumer, if bringing the defective item into conformity with the Agreement in a manner chosen by the Consumer is impossible or in comparison with another possible way of bringing the item into compliance with the Agreement requires excessive costs.
19. In the event of a price reduction, the reduced price should be in the same proportion to the price resulting from the Agreement, in which the value of the item with a defect is the same as the value of the item without defect.20. The Seller is obliged to replace the defective item with one free from defects or remedy the defect in a reasonable time without undue inconvenience to the Consumer.
21. Where the defective item has been assembled, the Consumer may request the Seller to disassemble and reassemble it upon replacement with one free of defects or upon removal of the defects. Where the Seller fails to fulfil this obligation, the Consumer is entitled to perform these activities at the expense and risk of the Seller.22. The Seller may refuse to disassemble and reassemble the item, where the cost of these activities exceed the value of the item sold.
23. In the case described above, the Consumer may request the Seller to disassemble and reassemble the item, however, the Consumer is required to participate in the costs associated thereof at a value that exceeds the price of the item sold or may require the Seller to pay part of the costs of dismantling and reassembly, in the price of the item sold.
24. In the case of Agreements concluded with Customers who are Entrepreneurs, pursuant to Art. 431 of the Civil Code, the Seller’s liability under the warranty is excluded.
25. In accordance with the deadlines set out in paragraphs 2, 3 and 4 of this section of the Regulations, the Consumer may submit a statement of withdrawal from the agreement or a reduction in price due to physical defects in the item sold, and if the consumer requested for the replacement of the item with one free from defects or removal of the defects, the deadline for submission of a notice of withdrawal from the Agreement or reduction in price commences upon expiry of the ineffective deadline for the replacement of the item or removal of the defect.
26. In the event of an inquiry before the court of arbitration on one of the rights of the warranty, the deadline for the implementation of other rights as provided for by Act entitled to the Consumer in this respect shall be suspended until completion of the proceedings in this case. Accordingly, these rules also apply to mediation proceedings and the date of the execution of other rights under the warranty entitled to the Consumer begins from the date of approval of the refusal of the court settlement reached before a mediator or an unsuccessful termination of the mediation.
27. The deadline to exercise the rights under the warranty for legal defects of the goods sold starts from the date on which the Consumer discovered the defect, and where the Consumer discovered the existence of defects only as a result of the action of a third party - from the day on which the decision or other decisions of the authority given in a dispute with a third party became legally binding.
28. If due to a defect of the item sold, the Consumer submits a statement of withdrawal from the Agreement or reduction in price, the Consumer may request that the Seller remedy the damages suffered given that he or she signed an Agreement unaware of the existence of defects, even if the damage was the result of circumstances for which the Seller is not liable for and in particular, may demand refund of the costs of the Agreement, the cost of collection, proceedings, storage and insurance of the item, refund of expenses to the extent in which it benefited from it but did not receive refunds from a third party, as well as the cost of the process.29. The above is without prejudice to the universally binding provisions on the obligation to remedy damages on general principles.
30. In the event of concealment of a defect by the Seller, the expiry deadline does not exclude the rights of Warranties.
31. Download: 

Acceptance protocol for complaints on products or services (JPEG)

32. The complaint address is: OLE.PL Magazyn, Michalusa Street No. 1, 38-300 Gorlice

WARRANTY

1. Goods sold through the on-line store are covered by the Seller’s warranty. The Seller is responsible for non-compliance of the product with the agreement subject to warranties, as defined in section X Complaints - Warranties.
2. The goods sold by the Seller may be covered by guarantee granted by a given producer of distributor. The content and terms of the warranty will be specified in the warranty document, issued by the producer and attached to the product sold.

DISCOUNTS

Customers of the on-line store are granted the following discounts:

One-time discounts.
Unregistered Customers shopping on the on-line store are granted discounts on the value of the order:
- Value of the order exceeding 2000 PLN gross: 2% discount
- Value of the order exceeding 5000 PLN gross: 3% discount
- Value of the order exceeding 10000 PLN gross: 5% discount
The discount is calculated automatically, and its amount is given in the order summary.

Discounts for regular customers.
To take advantage of the discount for regular Customers, it is necessary to register in the store (to have an account) The value of all shopping performed on the on-line store is summed up and subject to these, discounts are determined:
- Value of all orders exceeding 2000 PLN gross: 2% discount
- Value of all orders exceeding 5000 PLN gross: 3% discount
- Value of all orders exceeding 10000 PLN gross: 5% discount
The discount is calculated automatically, and its amount is given in the order summary. Please sign in to your account before adding products to the shopping cart.

EXTRAJUDICIAL WAYS FOR DEALING WITH COMPLAINTS AND REDRESS

1. The consumer has the following options to take advantage of the following extrajudicial ways of dealing with complaints and redress:
- the possibility to send a request to settle the dispute arising from the sale agreement to a permanent amicable consumer courts, which operates at the Trade Inspection
- the possibility to submit the request for mediation proceedings on an amicable settlement between the consumer and the seller to the provincial inspector of Trade Inspection
- the possibility to obtain free assistance on resolving the dispute between the consumer and the seller using free help of the district (municipal) consumer ombudsman or or social organization whose statutory tasks include consumer protection (eg .: Consumer Federation, Association of Polish Consumers)
- the possibility to resolve the dispute electronically by using EU's platform ODR (online despute resolution) available at http://ec.europa.eu/consumers/odr/. From 15 February 2016. the platform will be available in all languages of the Member States.
• the legal basis: DIRECTIVE 2013/11/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR)
• regulation applies to extrajudicial settlement of disputes concerning the obligations arising from online sales or service contracts concluded between consumers living in the Union and traders established in the Union
2. The consumer can obtain detailed information on how to use extrajudicial methods of complaint and redress and rules of access for procedures at the premises and on the websites of the district (municipal) consumer  advocates, social organizations whose statutory tasks include consumer protection,  at the Provincial Inspectorates of Trade Inspection, and also on the website http://www.uokik.gov.pl and http://www.rf.gov.pl. 

FINAL PROVISIONS

1. The information contained on the website is only an invitation to enter into an agreement pursuant to Art. 71 of the Civil Code.
2. In all matters not covered by the Regulations, the relevant provisions of the existing law shall apply.
3. Orders placed in the period of the previous version of the Regulations shall be implemented in accordance with its provisions. If a user does not consent to the changes in the Regulations, the user may delete his or her account.
4. Any disputes arising between the Seller and the Customer, who is a Consumer pursuant to Art. 221 of the Civil Code shall be resolved by a court of general jurisdiction in accordance with the provisions of the Code of Civil Procedure.
5. Any disputes arising between the Seller and the Customer, who is not a Consumer pursuant to Art. 221 of the Civil Code shall be resolved by a court of law with jurisdiction over the registered office of the Store.
6. Customers may obtain access to these Regulations at any time through the link found on the homepage of the On-line Store.
7. The Regulations may be recorded, acquired and restored by printing or saving it to a suitable data storage device.
8. In the case of any uncertainties, please contact Customer Service by e-mail: sklep@ole.pl or by phone: +48 61 855 20 85.
9. The Regulations located on the website www.ole.pl, all materials contained in it, name of the On-line Store and other logos and trademark are the property of copyright law and is subject to legal protection. Any attempt to use, reproduce, process materials on the website www.ole.pl  are prohibited unless authorization has been previously obtained from the owner to use specific materials that belong to the owner of the on-line store.10. Change in the content of these Regulations may be made prior to notifying the Users on the scope of the anticipated changes no later than 14 days prior to the date of their entry into force.
11. Placing an order by an Entrepreneur is tantamount to acquaintance and acceptance of the above Regulations.